Appliance Alerts

Kitchen Aid French Door Refrigerators
October 12, 2021

It has come to our attention that in certain models of STAR-K Sabbath Mode-certified Kitchen Aid French Door refrigerators - among them KRFC302ESS and KRSC503ESS- the interior lights continue to be operational even in Sabbath Mode.

To determine if your model has this issue, do the following:

1. Set the Sabbath Mode.
2. Keeping the left door and freezer drawer closed, open the right door.

- If there is no light displaying, your unit is fine.
- If you see a light, however dim, you will need to tape down both refrigerator switches and the freezer switch before Shabbos and Yom Tov. Be sure to remove the tape after Shabbos/Yom Tov.

Please contact KitchenAid at 1-800-422-1230 to report the issue and schedule service.

Thermador Oven Alert
April 07, 2021

BSH Home Appliances has recently discovered a glitch in the Thermador Professional Series Double Wall Ovens. The Sabbath Mode operation is working properly, but the temperature adjustment allowance during Sabbath Mode is not working once Sabbath is activated.

The following products are affected:

PO302W - Pro Dbl Oven, 30", SS, Select
POD302LW - Pro Dbl Oven, 30", SS, Deluxe, Left Side-Opening
POD302RW - Pro Dbl Oven, 30", SS, Deluxe, Right-Side Opening
POD302W - Pro Dbl Oven, 30", SS, Deluxe
PODS302W - Pro Spec Dbl, 30", SS, Deluxe, Steam and Convection Oven

This issue can be fixed through a software update and BSH has already initiated actions to implement the fix within the factory, as well as an “over-the-air” update. Units in the field must be connected to the Home Connect App to receive the notification for the software update. To complete the operation, customers must accept the software update either in the app or on the appliance display.

In instances when the appliances are not connected, customers can contact Thermador Customer Service via email at [email protected] or phone 1-800-735-4328 for further instructions and support.

As an interim solution, we recommend setting each cavity at a different temperature.